Privacy Policy

Last updated: 27th August 2025

At The Health Hub Group (Clix Digital Ltd), we take your privacy seriously. We are committed to protecting your personal information and ensuring that your data is handled in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the standards expected of healthcare providers.

Who We Are

The Health Hub Group (Clix Digital Ltd) provides healthcare and wellness services through our website www.healthhubgroup.co.uk and in person. For the purposes of data protection law, The Health Hub Group (Clix Digital Ltd) is the “data controller” of the personal information you provide to us.

You can contact us about this policy at:
Email: hello@thehealthhubgroup.co.uk
Address: 113 Sneinton Road, Nottingham NG2 4QL

Information We Collect About You

To provide you with safe and effective care, we may collect:

  • Personal details – such as your name, address, date of birth, telephone number, and email.

  • Health information – including details of your medical history, prescriptions, test results, and consultations with our team.

  • Payment information – if you pay for services privately.

  • Website usage data – including IP address and browsing information, to help us improve our website.

We only collect the minimum information necessary for your care or to deliver our services.

How We Use Your Information

We use your personal information to:

  • Provide you with healthcare services and advice.

  • Dispense and manage prescriptions (where applicable).

  • Keep accurate medical and service records.

  • Contact you about your care, appointments, or test results.

  • Process payments and manage accounts.

  • Meet our legal and regulatory obligations.

We may also use your information (with your consent) to send you service updates, health advice, or marketing communications.

Who We Share Your Information With

We sometimes need to share your information with:

  • Healthcare professionals involved in your care (GPs, specialists, NHS services).

  • Regulatory bodies (such as the General Pharmaceutical Council or NHS authorities) where legally required.

  • Trusted service providers who support our operations (such as IT systems, secure payment providers).

    We will never sell your personal information to third parties.

How We Protect Your Data

Your personal information is stored securely, and only authorised staff and healthcare professionals have access to it. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

How Long We Keep Your Information

We keep your records for as long as required by law and professional guidelines. For example, medical records may be retained in line with NHS record retention schedules.

Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Ask us to correct any errors in your information.

  • Request deletion of your data, where appropriate.

  • Withdraw your consent to marketing at any time.

  • Raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data (www.ico.org.uk).

To exercise any of these rights, please contact us at hello@thehealthhubgroup.co.uk.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be published on this page.