Terms and Conditions
Last updated: 27th August 2025
Welcome to thehealthhubgroup.co.uk (“we”, “our”, “us”). By using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. About Us
The Health Hub Group (Clix Digital Ltd) provides healthcare and wellness services online and in person. Our website is intended for residents of the United Kingdom.
Contact details and more information:
Address: 113 Sneinton Road, Nottingham NG2 4QL
Company registered in England and Wales under number 16449905
GPhC premises registration is 1035737, superintendent Pharmacist is Mr Faraz Lone Reg No.: 2079363
Our pharmacist and prescriber is registered with the General Pharmaceutical Council and/or General Medical Council. Necessary due diligence is undertaken before hiring our staff.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
Use the site in a way that breaches local, national, or international law.
Send or upload malicious software, viruses, or harmful data.
Attempt to gain unauthorised access to our website, servers, or systems.
We reserve the right to suspend or terminate your access if you misuse the site.
3. Accounts and Security
You may be required to create an account to access certain services. You are responsible for keeping your login details secure.
You must notify us immediately if you suspect unauthorised use of your account.
We may suspend or close accounts that breach these Terms.
4. Health and Medical Information
Content on this website is provided for general information only.
It is not intended to replace advice from a doctor, pharmacist, or other qualified healthcare professional.
Always seek medical advice if you are unsure about a health condition, treatment, or medicine.
In an emergency, dial 999 immediately.
5. Services and Products
Some services require you to provide accurate and complete health information. Failure to do so may result in refusal of service.
All services and products are subject to availability and may be withdrawn or amended without notice.
Prices are shown in GBP and include VAT where applicable.
6. Prescription Medicines (if applicable)
Prescription medicines can only be supplied once a valid prescription has been issued by a qualified prescriber.
We reserve the right to refuse supply if it is not clinically appropriate.
You must follow all instructions provided by the prescriber, pharmacist, or medicine packaging. Misuse of medicines may be harmful.
7. Ordering and Payment
Orders placed through our website are subject to acceptance.
Payment must be made securely at the time of ordering.
We may cancel orders if products are unavailable, incorrectly priced, or not clinically appropriate.
8. Delivery and Collection
Delivery times are estimates only and cannot be guaranteed.
We are not responsible for delays outside our control (e.g., courier delays, postal strikes).
Risk of loss or damage passes to you once the order is delivered or collected.
9. Returns and Refunds
Medicines and healthcare products cannot usually be returned for safety reasons unless faulty or supplied in error.
For non-medicinal products, you may have cancellation rights under the Consumer Contracts Regulations 2013. Please contact us for details.
10. Limitation of Liability
We do not guarantee that our website will always be available, uninterrupted, or error-free.
To the maximum extent permitted by law, we are not liable for any loss, damage, or injury resulting from your use of this website or reliance on its content.
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
11. Intellectual Property
All content, branding, design, and materials on this site are owned by or licensed to The Health Hub Group (Clix Digital Ltd).
You may not copy, reproduce, or distribute content without our written consent.
12. Privacy and Data Protection
Your personal data will be handled in line with our Privacy Policy.
By using our website and services, you consent to such processing.
13. Governing Law
These Terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the English courts.
14. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.